Member Services Representative | Boston , MA | Full - time | American
Posted July 18, 2025Fantastic chance to join American Airlines in Boston as their new Member Services Representative!
This Full-time role is based in our vibrant Boston, MA office.
Be among the first to apply for this brand new role!
This is primarily a Full-time position.
Work in the dynamic field(s) of Airlines, Financial Services, Customer Service.
This position requires a strong skillset in relevant areas and a proactive approach.
The salary for this full-time role is in the range of $38.2k-$51k/Year (approximately $3.7k/Month), depending on qualifications.
About the position
As a Member Services Rep at American Airlines, you'll: Set-up new loans in the FICS servicing system; Handle property tax/insurance policy issues and provide service to member questions regarding their property tax or insurance policy; Track and log legal documents related to mortgage processing; Prepare and image documents for record retention; Provide requested payoffs to member, loan officers, and other lenders; Review account information with members and requests corrections as necessary...Hiring Immediately
Responsibilities
- Set-up new loans in the FICS servicing system.
- Handle property tax/insurance policy issues and service member questions.
- Track and log legal documents related to mortgage processing.
- Prepare and image documents for record retention.
- Provide requested payoffs to members, loan officers, and other lenders.
- Review account information with members and request corrections as necessary.
Benefits
- Travel Perks: Enjoy travel perks for you, your family, and friends across our global network.
- Comprehensive Health Benefits: Includes health, dental, vision, and prescription insurance from day one.
- Wellness Programs: Access to tools and resources for your personal well-being.
- Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
- 401(k) Program: Available upon hire with employer contributions after one year.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.