Just Posted : Supervisor , Customer Services ( Full - time Rapid City , SD
Posted July 18, 2025Seeking a full-time Supervisor, to join the Envoy Air team in Rapid City. Supervisor, Customer Services!
This Full-time role is based in our vibrant Rapid City, SD office.
This position was just posted and we are looking to hire quickly!
This is primarily a Full-time position.
This role is in the exciting Airlines, Customer Service, Aviation, Management, Logistics sector in Rapid City.
This position requires a strong skillset in relevant areas and a proactive approach.
A salary of $48.4k-$66k/Year is offered for this full-time position in Rapid City.
About the position
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
Responsibilities
- Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
- Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
- Conduct Agent observations and administer local training including new hire training.
- Investigate and resolve operational issues as well as customer service issues.
- Maintain records such as time and attendance, personnel files and performance.
- Perform Station Agent work, as required, including check-in, ticketing, and guiding aircraft.
- Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
- Drive and operate ground equipment.
Benefits
- Amazing Employee Flight Privileges: Enjoy flight privileges within the American Airlines global network.
- Comprehensive Health Benefits: Includes comprehensive health and life benefits (subject to location).
- Paid Training and Time Off: We provide training and development programs to take your career to the next level and paid time off.
- 401(k) Program: Available upon hire with employer contributions after one year.