Customer Assistance Rep | Redwood City , CA | Full - time | American

This is your chance to become a Customer at American Airlines, a leading organization in Redwood City. Customer Assistance Rep!

This Full-time role is based in our vibrant Redwood City, CA office.

This position was just posted and we are looking to hire quickly!

This is primarily a Full-time position.

However, we may also consider candidates looking for Part-time arrangements for this role.

We are a key player in the Airlines, Customer Service, Aviation market, based in Redwood City.

This position requires a strong skillset in relevant areas and a proactive approach.

You can expect a salary of $23-$28/Hour for this role.

The Customer Assistance Representative at American Airlines plays a crucial role in providing exceptional customer service at the San Francisco International Airport. This position involves interacting with customers in a friendly and professional manner, assisting them with various airport processes, and ensuring compliance with safety and operational policies. The role offers opportunities for personal and professional growth while being part of a dynamic team in the airline industry.

Responsibilities:

• Greeting customers when they enter the airport or arrive in the ticket area
• Monitoring the ticket counter area to ensure compliance with safety policies and procedures
• Assisting customers with self-service kiosk check-in and baggage processing
• Servicing and maintaining kiosk machines and troubleshooting technology issues
• Verifying customers' carry-on baggage compliance with FAA/American Airlines policies
• Verifying and clearing travel documents for international travelers
• Assisting customers with special needs, including non-ambulatory customers and unaccompanied minors
• Providing customers with gate information and directions

Benefits:

• Travel Perks: Enjoy travel perks for you, your family, and friends.
• Comprehensive Health Benefits: Includes health, dental, prescription, and vision benefits from day one.
• Wellness Programs: Access to tools and resources for your personal well-being.
• Paid Training and Time Off: We provide paid training to ensure your success and paid time off for a healthy work-life balance.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.