American Airlines Hiring Customer Service Agent

Posted July 18, 2025
Cambridge, MA Full Time, Part Time $19 - $26 per year

Are you a skilled Customer? American Airlines in Cambridge has an immediate opening! Customer Service Agent!

You'll be working from our American Airlines office in Cambridge, MA for this Full-time position.

Newly announced opening! Apply today to join our Cambridge team.

This is primarily a Full-time position.

However, we may also consider candidates looking for Part-time arrangements for this role.

We are a key player in the Airlines, Customer Service, Aviation market, based in Cambridge.

This position requires a strong skillset in relevant areas and a proactive approach.

The salary for this full-time role is in the range of $19-$26/Year (approximately $1/Month), depending on qualifications.


About the position

A job with American Airlines can take you places! Recognized as one of the best places to work, expect strong pay, Total Rewards benefits and unmatched opportunities for growth. Currently hiring Customer Service Agents to interact with customers in a courteous, efficient, friendly and professional manner.

Responsibilities

  • Promote and sell air travel to the traveling public or freight forwarders.
  • Provide assistance with passenger check-in and cargo acceptance.
  • Interpret government rules and requirements for domestic and international travel or cargo shipments.
  • Meet and dispatch aircraft within established times.
  • Provide assistance to distressed passengers and customers.
  • Protect company property and revenue.
  • Provide for safe travel for all passengers.

Benefits

  • Amazing Employee Flight Privileges: Enjoy flight privileges within the American Airlines global network.
  • Comprehensive Health Benefits: Includes health, dental, vision, and life benefits.
  • Paid Training and Time Off: We provide training and development programs to take your career to the next level and paid time off.
  • 401(k) Program: Available upon hire with employer contributions after one year.
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